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Terms & Conditions

 
Effective Date: May 14th, 2026
 
Welcome to Orange Thread Live (“Company,” “we,” “our,” or “us”). These Terms of Service (“Terms”) govern your use of our website located at OrangeThreadLive.com and any services, communications, or interactions provided through our website.
By accessing or using this website, you agree to these Terms. If you do not agree with these Terms, please do not use our website.
 

1. Use of Website

You agree to use this website only for lawful purposes and in accordance with these Terms. You may not:
  • Use the website in violation of any applicable laws or regulations
  • Attempt to gain unauthorized access to systems or networks
  • Interfere with website functionality or security
  • Copy, reproduce, distribute, or exploit website content without written permission
  • Submit false or misleading information

We reserve the right to suspend or terminate access to users who violate these Terms.

2. Services

Orange Thread Live provides live event production, audiovisual services, staging, lighting, LED, creative production, event support, and related services.

All project proposals, estimates, contracts, and event agreements are subject to separate written agreements between Orange Thread Live and the client.

3. Intellectual Property

All content on this website, including but not limited to:
  • Logos
  • Branding
  • Graphics
  • Photos
  • Videos
  • Website design
  • Copy and written materials
are owned by or licensed to Orange Thread Live and are protected by copyright, trademark, and other intellectual property laws.

You may not use, reproduce, or distribute any content without prior written consent.

4. Quotes and Project Information

Any pricing, estimates, renderings, project examples, or informational materials displayed on this website are for informational purposes only and may change without notice. Submission of an inquiry form or quote request does not guarantee service availability or pricing.
 

5. Third-Party Links

Our website may contain links to third-party websites or services. We are not responsible for the content, policies, or practices of third-party websites.
 

6. Disclaimer

This website and its contents are provided “as is” without warranties of any kind, either express or implied.
We do not guarantee:
  • Website availability at all times
  • Accuracy or completeness of website information
  • Error-free or uninterrupted functionality

To the fullest extent permitted by law, Orange Thread Live disclaims all warranties related to the website and services.

7. Limitation of Liability

To the maximum extent permitted by law, Orange Thread Live shall not be liable for any indirect, incidental, consequential, or special damages arising from:
  • Use of the website
  • Inability to access the website
  • Reliance on website information
  • Unauthorized access or data breaches

8. Indemnification

You agree to indemnify and hold harmless Orange Thread Live, its employees, contractors, affiliates, and partners from any claims, damages, liabilities, or expenses resulting from your use of the website or violation of these Terms.

9. Changes to Terms

We may update these Terms at any time without prior notice. Continued use of the website after updates constitutes acceptance of the revised Terms.

10. Governing Law

These Terms shall be governed by and interpreted in accordance with the laws of the State of Tennessee, without regard to conflict of law principles.
 

 

Privacy Policy

Orange Thread Live (“Company,” “we,” “our,” or “us”) values your privacy. This Privacy Policy explains how we collect, use, disclose, and protect your information when you visit our website.
 

1. Information We Collect

We may collect the following types of information:

Personal Information

Information you voluntarily provide, including:
  • Name
  • Email address
  • Phone number
  • Company name
  • Event details
  • Any information submitted through forms or communications

Automatically Collected Information

When you visit our website, we may automatically collect:
  • IP address
  • Browser type
  • Device information
  • Pages visited
  • Time spent on the site
  • Referral source
  • Cookies and tracking data

 

2. How We Use Information

We may use collected information to:
  • Respond to inquiries
  • Provide quotes and services
  • Communicate regarding projects or events
  • Improve website functionality
  • Analyze website traffic and usage
  • Send updates or marketing communications
  • Provide customer support
  • Maintain security and prevent fraud

 

3. SMS Communications

By providing your phone number and opting into SMS communications, you consent to receive text messages from Orange Thread Live related to:
  • Project updates
  • Scheduling
  • Event coordination
  • Customer support
  • Operational communications
Message frequency may vary.
Message and data rates may apply.
You may opt out at any time by replying STOP.
For assistance, reply HELP or contact us directly.
Mobile opt-in information and consent data will not be shared, sold, or disclosed to third parties for marketing purposes.
 

4. Cookies and Tracking Technologies

We may use cookies, analytics tools, and similar technologies to improve user experience and analyze website traffic. You can modify your browser settings to disable cookies, although some website functionality may be affected.
 

5. Sharing of Information

We do not sell personal information.
We may share information with:
  • Service providers assisting with website operations
  • CRM or communication platforms
  • Event and production partners when necessary to fulfill services
  • Legal authorities when required by law

 

6. Data Security

We implement reasonable safeguards to protect your information. However, no electronic transmission or storage method is completely secure.
 

7. Data Retention

We retain information only as long as necessary for business, legal, or operational purposes.
 

8. Your Rights

Depending on your jurisdiction, you may have rights regarding:
  • Access to personal data
  • Correction of inaccurate data
  • Deletion of data
  • Opting out of communications
To request information or exercise privacy rights, contact us using the information below.
 

9. Third-Party Services

Our website may use third-party services such as:
  • Google Analytics
  • CRM systems
  • Embedded video or social media content
  • Marketing and communication tools
These third parties may collect information according to their own privacy policies.
 

10. Children’s Privacy

Our website is not intended for individuals under the age of 13, and we do not knowingly collect personal information from children.
 

11. Changes to This Policy

We may update this Privacy Policy periodically. Updates will be posted on this page with a revised effective date.
 

 

SMS Terms & Conditions

By opting into SMS communications from Orange Thread Live, you agree to receive text messages related to:
  • Event coordination
  • Scheduling
  • Service updates
  • Support communications
  • Operational notifications
  • Project-related communications

Message Frequency

Message frequency varies depending on your interaction with Orange Thread Live and your active projects or requests.

Opt-Out Instructions

You may opt out of SMS communications at any time by replying:
STOP After opting out, you will no longer receive SMS messages unless you opt back in.
 

Help Instructions

For assistance, reply:
HELP
or contact us directly at:
 

Message and Data Rates

Message and data rates may apply depending on your mobile carrier and plan.
 

Consent

Consent to receive SMS messages is not a condition of purchase.
 

Privacy

Mobile opt-in information and consent data will not be sold or shared with third parties or affiliates for marketing purposes.
 

Supported Carriers

Message delivery may not be available on all carriers.
 

Changes

Orange Thread Live reserves the right to modify or terminate SMS communications at any time and is not obligated to inform customers or users.